Systems Automation Engineer

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Foley & Lardner LLP is currently seeking a Systems Automation Engineer to join our Technology team. The right candidate will act as a conduit between the development and operations teams, ensuring a smooth transition of code and automated systems into production settings. Their responsibilities include automating operational processes, crafting and managing deployment tools, supervising procedures, and employing problem-solving skills to address issues across all environments. The ideal candidate will have a solid foundation in software engineering, systems management, and familiarity with various automation tools and scripting languages. #LIHybrid

• Collaborate with development and operations teams to ensure smooth integration of code into production environments.
• Create and implement automation systems to enhance efficiency and reliability across various operations.
• Automate and streamline operations and processes to improve efficiency and reliability.
• Build and maintain tools for deployment, monitoring, and operations.
• Troubleshoot and resolve issues in development, test, and production environments.
• Continuously improve infrastructure to ensure optimal performance, scalability, and security.
• Identify, research and test new technologies in accordance with security and procurement procedures; work closely with vendors and strategic partners to understand technologies and roadmaps.
• Operate autonomously to drive actions based on strategic alignment to the firm’s long-term vision.
• Liaise with clients to understand project requirements and ensure alignment with automation objectives.
• Lead and provide thought leadership and technical assistance to the Engineering team while promoting best practices and standards.
• Identify, research and test new technologies in accordance with security and procurement procedures; work closely with vendors and strategic partners to understand technologies and roadmaps.
• In accordance with firm procedures, communicate all system and service outages timely and effectively to all appropriate parties and submit formal outage reports as required.
• Proactively monitor both the Systems Integration and personal incident management queues and take appropriate action to bring all support requests to prompt and effective resolution.
• Provide advanced level troubleshooting of system and service issues and serve as the point of escalation if needed.
• Follow up and rectify any failures or problems. Evaluate and make recommendations to prevent future occurrences.
• Participate in on-call rotations as required.
• Assist and support the Technology Assistance Center in resolving advanced level customer support issues.
• Evaluate and implement new technology solutions as directed.
• Manage multiple, parallel projects using formal project planning techniques.
• Manage and document system configurations and maintain technical documentation to ensure efficient planning and execution.
• Coordinate and communicate system downtime per Change Advisory Board (CAB) policy and procedure.
• Provide feedback and recommendations for additional tools through the departmental budgetary planning process.

• High school diploma or GED required; Associate’s or Bachelor’s Degree desired
• Azure Foundation Certificate strongly desired (AZ-900 will be required within first 6 months, if not possessed at date of hire)
• Minimum of five (5) years’ experience in the Information Technology field required
• Minimum of three (3) years’ experience with scripting and automation required
• Minimum of three (3) years’ experience and proficiency with scripting languages such as Python, PowerShell/ Windows Azure Pack, or Bash in a Windows environment required
• Minimum of two (2) years’ with cloud platforms such as Azure, AWS, or Google Cloud required
• Minimum of two (2) years’ experience with Rest and Soap API integrations required
• Minimum of two (2) years’ with Microsoft 365 Administration and AD/AzureAD in a hybrid environment required
• Minimum of one (1) year of experience with T-SQL for complex querying, stored procedures, permissions and schema required
• Experience with automation tools such as System Center Service Management Automation (SMA), Ansible, Puppet, or Chef strongly desired
• Knowledge of source control required